Privacy Policy

Last Updated: March 10, 2025.

Equilibrium Healing Frequencies ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our websites https://www.equilibriumfrequency.com/ and https://equilibriumhealingfrequencies.com/ (collectively, the "Site") or purchase our digital audio recordings ("Products"). Our Site is hosted on Squarespace, and this policy applies to all interactions with our online store.

By using our Site or purchasing our Products, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use the Site or make purchases.

1. Information We Collect

We collect information from you in the following ways:

a. Information You Provide

  • Checkout Information: When you purchase a Product, we collect your name, email address, billing address, and payment details (processed via Squarespace’s secure payment gateways, e.g., Stripe or PayPal).

  • Account Information: If you create an account, we collect your name, email address, and any other details you provide.

  • Contact Information: If you email us at joelle@equilibriumfrequency.com (e.g., for support), we collect your name, email address, and any information you include in your message.

b. Automatically Collected Information

  • Usage Data: Squarespace collects data about your interaction with the Site, such as your IP address, browser type, device information, pages visited, and timestamps.

  • Cookies and Tracking: We use cookies and similar technologies (via Squarespace Analytics) to improve your experience, track site performance, and deliver Products. You can manage cookie preferences through your browser settings.

c. Third-Party Data

  • Payment Processors: Stripe, PayPal, or other payment providers collect and process your payment details securely. We do not store full credit card information on our servers.

  • Squarespace: As our hosting platform, Squarespace may collect additional data as outlined in their Privacy Policy.

2. How We Use Your Information

We use your information for the following purposes:

  • Order Fulfillment: To process your payment, deliver your Product via email with a download link (available for 24 hours), and provide customer support.

  • Communication: To send you transactional emails (e.g., order confirmation) and respond to your inquiries.

  • Site Improvement: To analyze Site usage and improve our services via Squarespace Analytics.

  • Legal Compliance: To comply with applicable laws, such as tax reporting or data protection regulations.

3. How We Share Your Information

We do not sell or rent your personal information. We may share it in these limited circumstances:

  • Service Providers: With third parties like Squarespace (hosting), Stripe/PayPal (payment processing), and email providers to facilitate your purchase and Product delivery.

  • Legal Obligations: If required by law, court order, or government authority (e.g., to comply with New Zealand’s Privacy Act 2020 or international regulations).

  • Business Transfers: In the event of a merger, acquisition, or sale of our business, your data may be transferred to the new entity.

4. International Data Transfers

  • Worldwide Operations: We operate from New Zealand and sell Products globally. Your data may be transferred to and stored in countries outside New Zealand (e.g., the United States, where Squarespace servers are located). These countries may have different data protection laws.

  • Safeguards: We rely on Squarespace’s GDPR-compliant infrastructure and take reasonable steps to ensure your data is protected during international transfers.

5. Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal information we hold about you.

  • Correction: Ask us to correct inaccurate or incomplete data.

  • Deletion: Request that we delete your data, subject to legal retention requirements.

  • Objection: Object to certain uses of your data (e.g., analytics).

  • Portability: Request your data in a structured, machine-readable format (GDPR-specific).

To exercise these rights, email Joelle Gorton at joelle@equilibriumfrequency.com with your request. We will respond within 30 days (or as required by law).

GDPR (EU Residents)

If you are in the European Economic Area (EEA), we process your data under the lawful basis of contract fulfillment (to deliver your Product) and legitimate interest (for Site analytics). You have additional rights under GDPR, including the right to lodge a complaint with your local data protection authority.

New Zealand Residents

Under the Privacy Act 2020, you have the right to access and correct your personal information. Contact us if you believe your privacy has been breached.

6. Data Retention

  • Order Data: We retain your purchase information (e.g., name, email, billing address) for 7 years to comply with New Zealand tax and accounting laws.

  • Download Links: Product download links are active for 24 hours after purchase. We do not retain copies of your downloaded files beyond this period.

  • Account Data: If you create an account, we retain your data until you request deletion or the account becomes inactive for 2 years.

7. Security

  • We use Squarespace’s secure infrastructure (e.g., SSL encryption) to protect your data during transmission.

  • Payment details are handled by trusted third-party processors (Stripe/PayPal) and are not stored on our servers.

  • While we take reasonable measures to safeguard your information, no online system is 100% secure. You provide your data at your own risk.

8. Cookies and Tracking

  • Essential Cookies: Required for Site functionality (e.g., checkout and Product delivery).

  • Analytics Cookies: Used by Squarespace to track Site performance. You can opt out via your browser’s "Do Not Track" settings or by disabling cookies, though this may affect Site functionality.

  • See Squarespace’s Cookie Policy for more details.

9. Third-Party Links

Our Site may contain links to external websites (e.g., Squarespace, Stripe). We are not responsible for the privacy practices of these third parties. Review their policies before providing information.

10. Children’s Privacy

Our Site and Products are not intended for individuals under 16. We do not knowingly collect data from children. If you believe we have, contact us to have it removed.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Site after changes constitutes acceptance of the revised policy.

12. Contact Us

For questions, concerns, or to exercise your rights, please contact:

  • Name: Joelle Gorton

  • Email: joelle@equilibriumfrequency.com