Terms of Service

Last Updated: March 10, 2025

Welcome to Equilibrium Healing Frequencies ("we," "us," or "our"). These Terms of Service ("Terms") govern your purchase and use of digital audio recordings ("Products") available on our websites https://www.equilibriumfrequency.com/ and https://equilibriumhealingfrequencies.com/ (collectively, the "Site"), hosted on Squarespace. By accessing or purchasing from our Site, you agree to be bound by these Terms. If you do not agree, please do not use or make purchases from the Site.

1. Acceptance of Terms

By purchasing or downloading any Product from our Site, you acknowledge that you have read, understood, and agree to these Terms, as well as our Privacy Policy (linked separately). We reserve the right to update these Terms at any time, and changes will be effective upon posting to the Site. Your continued use of the Site after such changes constitutes acceptance of the updated Terms.

2. Products and Ownership

  • Digital Products: All Products sold on this Site are digital audio recordings created and owned by Equilibrium Healing Frequencies. These Products are delivered electronically via a download link emailed to you upon successful payment.

  • Copyright: All Products are protected by copyright law and are the exclusive intellectual property of Equilibrium Healing Frequencies. Unauthorized reproduction, distribution, or use of these Products is strictly prohibited.

3. License and Permitted Use

  • Personal Use License: Upon purchase, you are granted a non-exclusive, non-transferable, revocable license to download and use the Product for personal, non-commercial purposes only. This license allows you to listen to the audio recordings on your personal devices.

  • Restrictions: You may not:

    • Share, sell, sublicense, distribute, or otherwise transfer the Product to any third party.

    • Use the Product in any commercial setting (e.g., public performance, resale, or incorporation into other works) without prior written permission from us.

    • Modify, reverse-engineer, or create derivative works from the Product.

  • Violation of these restrictions may result in termination of your license and legal action.

4. Pricing and Payment

  • Pricing: All prices are listed in NZD (New Zealand Dollars) and are subject to change without notice. The price displayed at checkout is the amount you will be charged.

  • Payment: Payments are processed securely through Squarespace’s payment gateways (e.g., Stripe, PayPal). You agree to provide accurate billing information and authorize us to charge your selected payment method for the total amount, including applicable taxes.

  • Taxes: You are responsible for any sales, use, GST, VAT, or other taxes applicable to your purchase, which may be added at checkout based on your location.

5. Delivery and Access

  • Delivery: After successful payment, Products will be delivered via a download link sent to the email address you provide at checkout. Squarespace automatically emails this link immediately upon purchase, and it remains available for download for 24 hours from the time of purchase.

  • Access: It is your responsibility to download and save the Product within this 24-hour period. We are not obligated to provide replacement files if you lose access due to an expired link or failure to download. If you experience technical issues, contact us within 24 hours at joelle@equilibriumfrequency.com.

6. Refunds and Returns

  • No Refunds: Due to the intangible and reproducible nature of digital audio recordings, all sales are final. We do not offer refunds or exchanges under any circumstances, except where required by applicable law (e.g., consumer protection laws in your jurisdiction).

  • Contact: If you encounter a defective Product (e.g., corrupted file or inaccessible download link), email us at joelle@equilibriumfrequency.com with your order number and a description of the issue within 24 hours of purchase. We will investigate and, if verified, provide a replacement file at our discretion.

7. Account and Security

  • Account: You may need to create an account to access certain features or manage your purchases. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

  • Accuracy: You agree to provide accurate and complete information when creating an account or making a purchase.

8. Intellectual Property

  • All content on the Site, including Products, text, graphics, and logos, is owned by Equilibrium Healing Frequencies or our licensors and is protected by copyright, trademark, and other intellectual property laws.

  • You may not use our content for any purpose other than as expressly permitted in these Terms.

9. International Compliance

  • Worldwide Sales: We sell Products worldwide. By purchasing from our Site, you agree to comply with all applicable local laws in your jurisdiction.

  • GDPR (European Union): If you are located in the European Economic Area (EEA), you have certain rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, or erase your personal data. See our Privacy Policy for details on how we process your data.

  • Data Protection: We take reasonable measures to protect your personal information, but you acknowledge that no online transmission is entirely secure. You provide your information at your own risk.

10. Limitation of Liability

  • As-Is Basis: Products and the Site are provided "as is" without warranties of any kind, express or implied, including but not limited to fitness for a particular purpose or non-infringement.

  • Liability Cap: To the fullest extent permitted by law, our total liability to you for any claim arising from these Terms or your use of the Site or Products shall not exceed the amount you paid for the Product in question.

  • Exclusions: We are not liable for indirect, incidental, or consequential damages (e.g., loss of data, profits, or business opportunities) arising from your use of the Site or Products.

11. Termination

  • We reserve the right to terminate your access to the Site or your license to any Product if you violate these Terms, at our sole discretion and without notice.

  • Upon termination, you must cease all use of the Products and destroy any copies in your possession.

12. Governing Law and Disputes

  • Governing Law: These Terms are governed by the laws of New Zealand, without regard to conflict of law principles.

  • Disputes: Any disputes arising from these Terms shall be resolved through negotiation in good faith. If unresolved, disputes will be submitted to the courts of New Zealand, except where prohibited by law or where consumer protection laws in your jurisdiction apply.

13. Contact Us

If you have questions about these Terms or your purchase, please contact us at:

  • Email: joelle@equilibriumfrequency.com

  • Contact Name: Joelle Gorton